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Platform Overview

Tether is a lightweight customer success automation platform built for solo SaaS founders with 50-500 customers. Stop losing customers in the noise—Tether monitors customer health, automates lifecycle emails, and prevents churn so you can focus on building.

Core Features

Health Score Engine

Automatic 0-100 scoring based on product usage patterns, payment status, and engagement. Identify at-risk customers before they churn.

Lifecycle Email Automation

Pre-built templates for onboarding, trial endings, and low usage. Event-triggered sequences run automatically. Professional retention without manual work.

Churn Prevention System

Smart dunning with automated retry logic. Cancellation surveys with save offers (pause, discount). Win-back campaigns. Recover 5-15% of revenue lost to passive churn.

Data You Control

Full control over your customer data in your own Supabase database. All customer activity, health scores, and engagement metrics stored where you can query and analyze it.

How It Works

1. Connect Your Stack

Connect Stripe (for payment data) and Supabase (for customer activity tracking). Tether automatically syncs customer data, payment events, and usage patterns to build a complete picture of customer health.

2. Monitor Customer Health

Tether calculates health scores (0-100) based on login frequency, feature usage, payment status, and engagement. Surface at-risk customers before they disappear.

3. Automate Retention

Set up lifecycle email campaigns that trigger automatically. Onboard new users, re-engage inactive customers, prevent failed payment churn, and run win-back campaigns—all without manual intervention.

Architecture

┌─────────────┐
│   Customer  │
└──────┬──────┘
       │
       ▼
┌─────────────────┐      ┌──────────────┐
│     Tether      │◄─────┤    Stripe    │
│   Application   │      │   Webhooks   │
└────────┬────────┘      └──────────────┘
         │
         ▼
┌─────────────────┐
│    Supabase     │
│    Database     │
└─────────────────┘

Who It's For

Tether is built specifically for solo SaaS founders and small teams (2-3 people) with:

  • 50-500 paying customers (sweet spot: 100-300 customers)
  • $5K-50K MRR (sweet spot: $15K MRR)
  • B2B SaaS products where retention matters
  • Spending 25%+ of time on customer support and retention
  • Currently using Stripe, basic analytics, and email marketing

Key Benefits

  • Save Time: Stop manually checking on at-risk customers. The dashboard surfaces who needs attention.
  • Reduce Churn: Catch problems before customers leave silently. Automated dunning recovers 5-15% of failed payments.
  • Professional Onboarding: Lifecycle emails run automatically, improving activation and retention without manual work.
  • Affordable: $29-79/month vs $500+/month for enterprise CS platforms. Built for solo founders, not teams of 10.
  • Own Your Data: Everything lives in your Supabase database. Query, export, and analyze however you want.

What Sets Tether Apart

vs Enterprise CS Platforms (Gainsight, ChurnZero)

They're built for teams of 10+, cost $500-2,000/month, and take weeks to set up. Tether is built for solo founders, costs $29-79/month, and takes 10 minutes to configure.

vs Email Marketing Tools (ConvertKit, Mailchimp)

They're built for newsletters, not SaaS metrics. Tether understands health scores, trial conversions, and payment failures. Native Stripe integration out of the box.

vs DIY with Zapier

Zapier is for people with time to spare. Tether is for people with SaaS to run. Pre-built templates, health scoring, and campaign automation—not custom workflows that break when Stripe updates their API.

Ready to Get Started?

Follow our integration guides to connect Stripe and Supabase to your Tether application.

View Integration Guides →